Warranty

Leoxz warranty covers all defects in material and workmanship for all products sold at http://www.leoxz.com. This policy covers only original, unaltered and unmodified materials and workmanship. This warranty does not cover damage due to improper deployment, misuse, accident, neglect or natural decomposition of materials over time by the consumer. Products should be returned to us for evaluation. Items with defective materials and workmanship will be repaired, replaced or refunded. For more policy information on repairs, replacements, and returns, please visit "Law and Policies" on our website.

 

warranty period

Leoxz offers a one-year warranty on all products, depending on each product's material, workmanship, usage, and spare parts availability. Details are as follows:

 

  1. If you feel that your product does not meet your quality expectations, does not match the online description, or you just changed your mind, please let us know. We will try our best to solve your problem;
  2. If there is a manufacturing defect, please notify us within 7 days after receiving your product;
  3. Leoxz is not responsible for any damage caused by improper use;
  4. Accidental damage is not covered by any warranty provided;
  5. If the product is not repaired by Leoxz staff, it will lose the warranty qualification, so if you have any questions, please consult us;
  6. During the warranty period, consumers need to bear the freight when returning the product;
  7. Technical support will check and determine problems and responsibilities:

If it is a quality problem, leoxz will bear all testing costs, material costs, labor costs and shipping costs when the repaired product is returned to the customer;

If the product is deemed not to be covered by this warranty, we will contact the customer to accept the cost of repair or, at our option, return the product to the customer;

 

process:

  1. For products within the warranty period, once you decide to return the product to be repaired or return the product, please contact service by email:[email protected] to communicate the specific content;
  2. Please do not send your product back to us before we confirm it. If you do this, this may result in additional import delays, costs, or your product may end up being seized by HMRC;
  3. Once we receive your product to be repaired or returned product and all required documents, there will be technical support to check and confirm;
  4. Maintenance will take some time, depending on the condition of the product to be repaired. Once the repair is completed and shipped, the customer service will inform you as soon as possible, and give you the latest logistics order number for tracking.

 

For more policy information on exchanges and returns, please visit "Law and Policies" on our website.

 

*We only provide refund service for orders placed on Leoxz official store https://www.leoxz.com. For orders from Leoxz authorized official resellers or stores, please contact your original seller.