Return And Refund
*The following information only applies to customers who have placed orders for purchase on the official Leoxz website.
If you have placed an order for purchase from the Leoxz authorized distributor store, please contact your original seller.
We accept cancellations before the product is shipped or produced.
If the order is canceled, you will receive a full refund (based on the actual amount received from your original payment).
If the product has already been shipped, the order cannot be canceled.
We accept returns within 7 days after delivery. Customers have the right to return the product within 7 days after delivery:
Our policy is valid for 7 days. If 7 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please contact our customer service at [email protected] to ensure that you are sending the package to the correct address.
Shipping cost for returns
We do not support returns and refunds caused by human factors. If the problem is caused by the consumer, we can only repair it and the shipping cost will be borne by the consumer. The specific cost depends on the courier company you choose.
If the goods you ship exceed $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the item you return.
If the received goods are damaged or incorrect due to our reasons, the consumer does not bear the shipping cost.
No return fee is charged to the consumer for returned products.
Refund (if applicable)
After receiving and verifying your return, we will send you an email notifying you that we have received your returned item.
We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be automatically credited to your original payment method within a certain number of days.
Delayed or lost refunds (if applicable)
If you have not yet received a refund, please check your bank account again first.
Then contact the company of the payment method you used, as your refund may take some time to be officially issued. Refunds usually take some processing time. If there are holidays, it will be processed for you after the holiday.
If you have completed all of these steps but still have not received a refund, please contact us at [email protected].
Please contact our customer service at [email protected] for the return address.