Leoxz warranty covers all defects in material and workmanship for all products sold at http://www.leoxz.com. This policy covers only original, unaltered and unmodified materials and workmanship. This warranty does not cover damage due to improper deployment, misuse, accident, neglect or natural decomposition of materials over time by the consumer. Products should be returned to us for evaluation. Items with defective materials and workmanship will be repaired, replaced or refunded. For more policy information on repairs, replacements, and returns, please visit "Law and Policies" on our website.
Leoxz offers a one-year warranty on all products, depending on each product's material, workmanship, usage, and spare parts availability. Details are as follows:
- If you feel that your product does not meet your quality expectations, does not match the online description, or you just changed your mind, please let us know. We will try our best to solve your problem;
- If there is a manufacturing defect, please notify us within 7 days after receiving your product;
- Leoxz is not responsible for any damage caused by improper use;
- Accidental damage is not covered by any warranty provided;
- If the product is not repaired by Leoxz staff, it will lose the warranty qualification, so if you have any questions, please consult us;
- During the warranty period, consumers need to bear the freight when returning the product;
- Technical support will check and determine problems and responsibilities:
If it is a quality problem, leoxz will bear all testing costs, material costs, labor costs and shipping costs when the repaired product is returned to the customer;
If the product is deemed not to be covered by this warranty, we will contact the customer to accept the cost of repair or, at our option, return the product to the customer;
- For products within the warranty period, once you decide to return the product to be repaired or return the product, please contact service by email：[email protected] to communicate the specific content;
- Please do not send your product back to us before we confirm it. If you do this, this may result in additional import delays, costs, or your product may end up being seized by HMRC;
- Once we receive your product to be repaired or returned product and all required documents, there will be technical support to check and confirm;
- Maintenance will take some time, depending on the condition of the product to be repaired. Once the repair is completed and shipped, the customer service will inform you as soon as possible, and give you the latest logistics order number for tracking.
For more policy information on exchanges and returns, please visit "Law and Policies" on our website.
*We only provide refund service for orders placed on Leoxz official store https://www.leoxz.com. For orders from Leoxz authorized official resellers or stores, please contact your original seller.
We accept order cancellations prior to product shipment or prior to production.
If the order is cancelled, you will receive a full refund.
We cannot cancel an order if the product has already shipped.
We accept returns within 7 days. The customer has the right to return the product within 7 days of delivery:
Our policy is valid for 7 days. If 7 days have passed since your purchase, unfortunately, we cannot provide you with a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.
In order to complete your return, we need your receipt or proof of purchase.
Please ask our customer service to make sure you send your package to the correct address.
We do not support human-caused returns, exchanges and refunds. If the problem is caused by the consumer, we can only repair it for you, and the freight will be borne by the consumer. The specific cost should depend on the courier company you choose.
If you're shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
If, due to us, the goods received are damaged or incorrect, the consumer is not responsible for the shipping costs.
There are no restocking fees charged to consumers for returned products.
Refund (if applicable)
Once your return has been received and reviewed, we will send you an email notifying you that we have received your returned item.
We will also notify you to approve or deny your refund. If you are approved, your refund will be automatically credited to the balance of your original payment method within a certain number of days.
Delayed or lost refunds (if applicable)
If you haven't received your refund, please check your bank account again first.
Then contact the company of the payment method you are using and it may take some time for your refund to be officially released.It usually takes some processing time before a refund is issued.
If you've done all of this and still haven't received your refund, please contact us at [email protected].
Please contact our customer service at [email protected] for a return address.
Due to COVID-19, we are experiencing international delivery delays at all destinations due to flight cancellations. Therefore, the delivery time may be longer than expected. We apologize for the delay. Thank you for your sincere support and understanding.
Delivery time = processing time + shipping time (+ any holidays)
Usually 7-10 working days.
Shipping times are estimates, calculated from the ship date, not the order date, and may be longer than estimated due to invalid addresses, customs clearance procedures, or other reasons. (Note: Please note that the associated increased address change fee will be borne by the customer.)
- Taxes may be incurred after your goods arrive in the destination country. The specifics are subject to local customs policies. Please cooperate with package customs clearance in time.
- Please make sure the shipping address is correct. Once the goods are dispatched, the recipient shall bear the additional costs incurred by the recipient (including but not limited to address modification fees, return shipping and taxes, etc.)
- Please keep the contact information unblocked so that the logistics company can contact you in time.