Leoxz warranty covers all material and craftsmanship defects for all products sold on http://www.leoxz.com. This policy only covers original, unaltered, and unmodified materials and craftsmanship. This warranty does not cover damage caused by consumer misuse, abuse, accidents, negligence, or natural material degradation over time. Products with defective materials and craftsmanship should be returned to us for assessment, repair, replacement, or refund. For more policy information regarding repairs, replacements, and returns, please visit the "Law and Policies" section on Leoxz website.
Leoxz offers a one-year warranty for all products, depending on the materials, craftsmanship, usage, and parts availability of each product. Details are as follows:
If you feel that your product does not meet your quality expectations, does not match the online description, or you simply changed your mind, please let us know. We will do our best to address your issue;
If there are manufacturing defects, please notify us within 7 days of receiving your product.;
Leoxz is not responsible for any damages caused by improper use;
Accidental damage is not covered under any warranty provided;
Products repaired by non-Leoxz personnel will lose their warranty eligibility. If you have any questions, please consult with us;
During the warranty period, consumers are responsible for shipping costs for returns;
Technical support will inspect and determine the problem and responsibility:
If it is a quality issue with the product itself, Leoxz will bear all testing fees, material fees, labor fees, and shipping fees when returning the repaired product to the customer;
If the product is considered not covered under this warranty, we will contact the customer to accept the repair costs, or return the product to the customer at our discretion, during which time any transportation and customs clearance costs incurred will be borne by the customer;
For products within the warranty period, once you decide to repair or return the product, please contact customer service via email: [email protected] to communicate the specific content;
Please do not send your product back to us before we confirm. Doing so may result in additional import delays, costs, or your product may be confiscated by HMRC in the end;
Once we receive the product you want to repair or return, along with all required documents, technical support will inspect and confirm;
Maintenance will require some time, depending on the condition of the product to be repaired. Once the repair is completed and shipped, customer service will notify you as soon as possible and provide you with the latest logistics tracking number.
For more information on exchange and return policies, please visit the "Law and Policies" section on our website.
*We only provide refund services for orders placed on the Leoxz official store. For orders from Leoxz authorized official dealer stores, please contact your original seller.
*The following information only applies to customers who have placed orders for purchase on the official Leoxz website.
If you have placed an order for purchase from the Leoxz authorized distributor store, please contact your original seller.
We accept cancellations before the product is shipped or produced.
If the order is canceled, you will receive a full refund (based on the actual amount received from your original payment).
If the product has already been shipped, the order cannot be canceled.
We accept returns within 7 days after delivery. Customers have the right to return the product within 7 days after delivery:
Our policy is valid for 7 days. If 7 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please contact our customer service at [email protected] to ensure that you are sending the package to the correct address.
Shipping cost for returns
We do not support returns and refunds caused by human factors. If the problem is caused by the consumer, we can only repair it and the shipping cost will be borne by the consumer. The specific cost depends on the courier company you choose.
If the goods you ship exceed $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the item you return.
If the received goods are damaged or incorrect due to our reasons, the consumer does not bear the shipping cost.
No return fee is charged to the consumer for returned products.
Refund (if applicable)
After receiving and verifying your return, we will send you an email notifying you that we have received your returned item.
We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be automatically credited to your original payment method within a certain number of days.
Delayed or lost refunds (if applicable)
If you have not yet received a refund, please check your bank account again first.
Then contact the company of the payment method you used, as your refund may take some time to be officially issued. Refunds usually take some processing time. If there are holidays, it will be processed for you after the holiday.
If you have completed all of these steps but still have not received a refund, please contact us at [email protected].
Please contact our customer service at [email protected] for the return address.
Due to COVID-19, we have experienced international delivery delays in all destinations due to flight cancellations. As a result, delivery times may be longer than expected. We apologize for any inconvenience caused by the delay and thank you for your sincere support and understanding.
Delivery time = Processing time + Shipping time (+ any holidays)
Usually takes 7-10 business days.
Shipping time is estimated from the date of shipment, not the order date, and may be longer than estimated due to remote destinations, invalid addresses, customs procedures, or other reasons. (Note: please note that any additional costs incurred due to address changes will be borne by the customer.)
After the goods arrive at the destination country/region, taxes and fees may be incurred. Please follow the local customs policies. Please cooperate with the customs clearance work in a timely manner. If the customer fails to cooperate with the customs clearance work in a timely manner, the consequences shall be borne by the customer.
Please ensure that the shipping address is correct. Once the goods are shipped, the recipient will be responsible for any additional costs incurred (including but not limited to address modification fees, return shipping fees, and taxes).
The shipping cost is calculated based on the general address for the package. If your shipping address is located in a remote area that is certified by logistics/cargo agents, additional fees that cannot be calculated directly from the order may apply. In this case, our customer service will contact you and communicate with you.
Please keep your contact information open so that the logistics company can contact you in a timely manner.
For more questions, please contact [email protected], we are always ready to assist you!